SimpliVerified - Privacy Policy

1. Introduction

SimpliVerified, LLC (“SimpliVerified,” “we,” “our,” or “us”) is a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA), 15 U.S.C. §1681 et seq. We specialize in employment background screening, verification services, tenant screening, drug testing, and related compliance services.

We are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information in accordance with the FCRA, state privacy laws (including the California Consumer Privacy Act (CCPA/CPRA)), and Professional Background Screening Association (PBSA)best practices.

This policy applies to:

• Consumer information obtained for background screening or verification purposes; and

• Information collected through our website, online forms, communications, or other business interactions.

2. FCRA Compliance and Purpose of Information Use

SimpliVerified provides consumer reports only to authorized users who have a permissible purpose under the FCRA and applicable state law.

Before providing any consumer report, we require our clients to:

• Certify that they have a legally permissible purpose (e.g., employment, tenancy, insurance, or credit);

• Obtain the consumer’s written consent prior to requesting a report; and

• Agree to maintain the confidentiality and security of all consumer information received.

SimpliVerified may periodically audit clients to confirm compliance with these requirements.

3. Information We Collect

The information we collect depends on the nature of the request and includes:

A. From Consumers (Subjects of Reports):

• Identifying information (name, date of birth, SSN, address, contact info)

• Employment and education history

• Criminal and court records

• Driving and professional license records

• Credit or financial information (where authorized)

• Drug screening and testing results (where applicable)

B. From Website Visitors and Clients:

• Name, company name, phone number, and email address submitted via contact forms

• Browser information, IP address, and device type

• Website usage data (via cookies, analytics, or similar technologies)

• Communication records if you email, call, or message us

We do not sell or share consumer information with unrelated third parties.

4. How We Use Information

We use personal and consumer information to:

• Verify identity and perform background checks for authorized clients;

• Deliver accurate, FCRA-compliant consumer reports;

• Manage customer accounts and communications;

• Maintain security and audit logs;

• Respond to consumer inquiries and disputes;

• Improve our website and services;

• Comply with legal or regulatory obligations.

5. Disclosure of Information

We disclose information only in accordance with the FCRA or as otherwise required by law:

• To the end user (client) authorized by the consumer;

• To government or law enforcement agencies when legally required;

• To service providers or data partners (e.g., courts, schools, laboratories) that assist in fulfilling a background check, under strict confidentiality agreements;

• To legal authorities pursuant to subpoena, court order, or law enforcement request.

We do not maintain a resale database of consumer information and do not sell or rent personal data for marketing purposes.

6. Data Storage, Retention, and Security

SimpliVerified maintains a secure electronic and physical environment to protect data from unauthorized access or disclosure.

Security measures include:

• Encrypted data transmission and storage;

• Access limited to personnel with a business need to know;

• Secure passwords, multi-factor authentication, and audit logs;

• Shredding and digital deletion per FTC Disposal Rule (16 C.F.R. §682).

Consumer information is retained only as long as necessary to fulfill the purpose for which it was obtained and as required by law or audit standards.

7. International Data Handling

SimpliVerified does not transmit consumer information outside the United States except when necessary to verify information obtained from a foreign source. Such data is returned to the U.S. and treated with the same security protections as domestic data.

8. Consumer Rights Under the FCRA

If SimpliVerified has prepared a background report about you, you have the right to:

• Obtain a copy of your report;

• Dispute any inaccurate or incomplete information;

• Receive a written response within 30 days of your dispute;

• Know who has requested your report.

9. Your Rights Under State Privacy Laws (CCPA/CPRA and Others)

If you are a California resident or reside in a state with privacy legislation, you may have additional rights to:

• Request access to the personal information we hold about you;

• Request correction or deletion of your information (subject to legal retention limits);

• Request details about how your information is used or disclosed;

• Opt out of data “sale” or “sharing” (though SimpliVerified does not sell or share consumer data).

To exercise any rights, contact us at privacy@simpliverified.com or through our website’s privacy form.

10. Cookies and Website Analytics

Our website may use cookies, tracking pixels, and analytics tools (such as Google Analytics or HubSpot) to improve site functionality and measure engagement.

You can control cookie settings through your browser or device preferences.

We do not use cookies to collect sensitive personal information or track users across unrelated sites.

11. Data Breach and Incident Response

In the event of a data security incident involving personal information, SimpliVerified will:

• Investigate promptly;

• Contain and mitigate potential harm;

• Notify affected individuals and authorities as required by state and federal law.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

13. Policy Updates

This Privacy Policy may be updated periodically. The “Effective Date” above indicates the most recent revision.

Substantive changes will be communicated through our website or via direct notice to affected users when required.